The Cisco Jasper platform gives us full control, provides complete visibility and saves time. We wouldn’t have been able to manage so many devices out in the field without it.
Certified Tracking Solutions
Certified Tracking Solutions
Automating operations for optimal fleet management
Cisco Jasper puts CTS in control with real-time visibility, automated activation and remote diagnostics
CTS uses Control Center to automate activation and remotely troubleshoot their growing fleet
Certified Tracking Solutions (CTS) is using on the Internet of Things (IoT) to deliver industry-leading fleet management solutions to both commercial fleet operators and individual consumers. With tens of thousands of connected devices in the field, CTS relies on the Cisco Jasper platform to automate device management and provide customers with real-time intelligence on their devices’ performance and connectivity status.
With excellence, quality and integrity at the core of their business, CTS strives to provide superior service to their customers by keeping track of all devices from a central command center. Control Center helps the CTS team perform complete problem diagnosis, check if a particular device is offline, review connection history and resolve any issues.
CTS relies on Cisco Jasper to gain control, increase visibility and save time
Certified Tracking Solutions (CTS), a division of B&B Electronics, delivers a set of world-class Titan GPS fleet management and AutoConnect solutions to both enterprises and consumers. Built on the principles of excellence, quality and integrity, the company strives to provide superior service to their customers, and with tens of thousands of devices out in the field, CTS needs a solution to effectively control and manage all devices from a central command center.
“We engaged with Cisco Jasper through Rogers,” explains Liam Cusack, Deployment and Provisioning Manager at CTS. “The company was growing fast, and we needed a single way to activate and deactivate devices, manage rate plan changes and diagnose problems. Control Center became a game changer for us. The platform gives us full control, provides complete visibility and saves time. We wouldn’t have been able to scale our business like we have and manage so many devices out in the field without it.”
Putting customers first with faster response times
Prior to implementing the Cisco Jasper platform, CTS relied on emails to bring devices online, check connection status and detect potential issues. The turnaround time— typically up to 48 hours—was unacceptably slow, especially for customers who require devices to be installed and activated right away. The email-based system proved particularly cumbersome on weekends and holidays, which are typically busy times for both commercial fleets and consumers.
Today, automated activation and always-on remote troubleshooting using Control Center is quick and easy for CTS. The platform helps the CTS team perform complete problem diagnosis, check if a particular device is offline, review connection history, and resolve any issues.
Cusack credits the Cisco Jasper platform’s popularity among CTS employees to its intuitive interface and ease of use. “We try to abide by the same principle—to make our own customer-facing site as uncomplicated as possible. That’s definitely the case with Control Center. The platform is straightforward, informative and configurable. And you can navigate the data in any way you need to get exactly the information you need.”
The ongoing relationship with the Cisco Jasper team helps CTS continue to improve its understanding of the platform, its capabilities and advanced features.
Gaining design and innovation flexibility
The flexibility of the Cisco Jasper’s IoT platform enables CTS to continually refine its product offerings to accommodate varied customer needs. “Not everyone needs the same rate plan,” clarifies Cusack. “Rogers has given us data plans that we can manage through Control Center—giving us the ability to offer different data plans to different markets.”
As its business grows and the company expands internationally, CTS anticipates partnering with operators that already have a relationship with Cisco Jasper. “We have had some experience with other M2M platforms, and they’re not nearly as easy to use, or are as comprehensive and functional as Cisco Jasper,” explains Cusack.
The Internet of Things is at the very core of CTS’s business model. “Without it, we simply wouldn’t have a business!” adds Cusack. “Without the IoT connection and the services that Cisco Jasper has made available to us, the GPS vehicle tracking business wouldn’t exist.”