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WebWay

Optimizing service reliability with real-time visibility

Cisco Jasper gives WebWay powerful tools to ensure reliability of customers’ critical security systems

WebWay achieves service excellence with IoT

WebWay is focused on providing excellent service to its customers–global residential and commercial security companies–by delivering alarm signaling and remote monitoring security solutions. The company uses IoT-enabled devices to poll alarm systems, send signals and enable remote maintenance and servicing of the alarm panel.

Although their original business model centered on the devices, WebWay has transformed to focus more on delivering services through their connected products. This shift has quickly proven to deliver additional lifetime value to WebWay’s customers, and provide a recurring stream of revenue for the business. The company credits Cisco Jasper with their ability to offer more reliable and stable customer service through seamless billing, detailed visibility into network and device status and evidence-based diagnostics of any equipment and connection problems.

Control Center enables reliable connectivity and provides deep insight into IoT services performance to help WebWay innovate their security solutions
Control Center enables reliable connectivity and provides deep insight into IoT services performance to help WebWay innovate their security solutions