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Vivint

Using IoT to enhance the customer relationship 

Cisco Jasper enables Vivint to increase revenues by adding new services

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Giving customers the peace of mind through IoT-enabled home security and automation

Vivint’s IoT-enabled security and automation solutions help create smarter, safer and more efficient homes. Vivint’s connected devices can automatically adjust lighting and temperature settings, turn appliances on or off, or send a signal to the monitoring center in case of an emergency.

To create a positive experience for every one of more than 800,000 customers and help them adopt new smart home technologies, Vivint’s team strives to excel at service and building relationships with their subscribers. Cisco Jasper plays a pivotal role in the type of services that Vivint can provide to their customers, including automated provisioning, usage trends analysis, monitoring device status and remotely troubleshooting issues to minimize downtime. As the business grows, the Control Center platform helps Vivint further control costs by optimizing the usage of different rate plans.

Craig Pyle, Director of Product Management at Vivint
Craig Pyle, Director of Product Management at Vivint
Vivint increases revenue and customer engagement with rapid activation of new IoT home automation services
Vivint increases revenue and customer engagement with rapid activation of new IoT home automation services