Mtrex Networks

Accelerating provisioning and administrative processes

With Control Center, Mtrex enables customers to monitor and troubleshoot their own devices

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Mtrex uses Control Center to fuel growth and accelerate global expansion

Mtrex Networks is a provider of wireless services, powering hundreds of IoT-enabled applications worldwide, from vehicle location to utility metering, payment processing, asset management and more. The company works in partnership with Cisco Jasper to offer their customers a single business management platform to manage all their devices, with full integration into back-office business systems and workflow.

Control Center accelerates the provisioning and administrative processes for Mtrex. It also enables Mtrex customers to monitor their own devices as they connect to the network, and troubleshoot any potential issues themselves. With three quarters of the Mtrex customers using Control Center, the volume of support calls to the company’s call center has dropped by 50 percent.

Emma Bomberry, Manager of Global Sales Support at Mtrex Networks
Emma Bomberry, Manager of Global Sales Support at Mtrex Networks
Control Center enables Mtrex customers to monitor and troubleshoot their own devices
Control Center enables Mtrex customers to monitor and troubleshoot their own devices